888starz Poland Support and Customer Service
Get help when you need it through multiple contact channels designed for fast resolution. Customer support is available 24/7 via live chat, email, phone, and messaging platforms including Telegram and WhatsApp. All channels operate in Polish and English, with live chat providing the fastest response times, typically under two minutes during peak hours.
Live Chat Support
Live chat connects you directly to a support agent in real time. This is the fastest way to resolve urgent issues like deposit delays or login problems.
- How to access: Click the chat icon in the bottom-right corner of any page on the website or mobile app
- Best for: Urgent questions, payment issues, bonus claims, KYC verification status, account access problems
- Operating hours: 24 hours a day, 7 days a week
- Languages: Polish, English, Russian, German, and 15+ additional languages
- Response time: Average wait under 2 minutes, most queries resolved within 5-10 minutes
- Faster resolution tips: Have your account number ready, describe the issue in your first message, attach screenshots if relevant
Email Support
Email works best for detailed questions or when you need to attach documents. The support team reviews every message and responds with a full answer.
- How to use: Send your question to [email protected] from your registered email address
- Best for: KYC document submission, detailed account reviews, bonus terms clarification, transaction disputes, withdrawal requests
- Contact address: [email protected] (general inquiries), [email protected] (VIP players), [email protected] (payment-specific issues)
- Response time: Standard replies within 2-4 hours, complex cases resolved within 24 hours
- Faster resolution tips: Use a clear subject line (e.g., “Withdrawal Delay – Account #12345”), include your username and account number, attach relevant screenshots or documents, explain the issue step by step
Phone Support
Phone contact puts you in direct conversation with a trained agent. This method works best when you need immediate verbal guidance.
- How to call: Dial the helpline number listed in your account dashboard under “Contact Us”
- Best for: High-priority issues, account security concerns, large withdrawal confirmations, technical problems that need real-time troubleshooting
- Contact numbers: Check the website footer for regional toll-free numbers; international support available at +357-xxxx-xxxx (rates apply)
- Operating hours: 24/7 availability for urgent matters, business hours (9:00-21:00 CET) for general inquiries
- Wait time: Average hold time under 3 minutes, priority routing for VIP members
- Faster resolution tips: Call during off-peak hours (10:00-16:00 CET weekdays), have your account details and transaction IDs ready, use a stable phone connection, note the agent’s name and case reference number
Technical Support
Technical support handles all platform-related issues, from game malfunctions to payment processing errors. This department focuses on backend problems that require specialist attention.
- How to reach: Email [email protected] or select “Technical Issue” when starting a live chat
- Handles: Login failures, game loading errors, bet settlement disputes, payment processing delays, app crashes, website errors, bonus activation problems
- Contact options: Dedicated technical email ([email protected]), priority chat queue for technical issues, phone callback available for critical problems
- Resolution time: Minor issues fixed within 1-2 hours, complex technical cases resolved within 24-48 hours with status updates every 12 hours
- Faster resolution tips: Include error messages or codes in your report, attach screenshots showing the problem, list your device type and browser version, describe exact steps that led to the error, note the time and date when the issue occurred
VIP and Priority Support
VIP members receive dedicated support through exclusive channels with reduced wait times and personal account managers. This service prioritizes high-value players.
- How to access: VIP status unlocks automatically when you reach Gold tier or higher; access priority channels via the VIP section in your account
- Who qualifies: Gold, Platinum, and Diamond tier members; players with monthly deposits above €5,000; invitation-only for select high-stakes users
- Contact methods: Direct phone line to VIP desk, private Telegram channel, dedicated email ([email protected]), personal account manager contact
- Response time: Priority chat responses under 60 seconds, VIP emails answered within 30 minutes, phone support with zero hold time
- Benefits: Faster withdrawals (processed within 2 hours), higher betting limits, exclusive bonus offers, birthday rewards, invitations to special events, personal account manager available 24/7
Updated:
Social Media and Messaging Support
Messaging platforms offer a convenient way to reach the team without leaving your favorite apps. These channels handle quick questions and account updates.